Have a question?

Got a question about Wood Green? Please read our FAQs section below for answers to commonly asked questions before getting in touch.

Please note that visits to our centre are by appointment only at this time.

If you are looking to give up your pet please go to our Giving Up Your Pet page

Frequently Asked Questions

  • How do I adopt a pet?

    Please complete our pet seeker form and we will do our best to find a match for you. Please be aware there is a huge demand for our dogs and the majority of enquiries do not result in a dog from Wood Green. We can help you in many other ways though through advice and support.

  • I have filled in a form to adopt a pet. Why have I not heard from you?

    If you have completed a form to adopt a dog, it will be run daily through our system against all of our available dogs. You will only hear from us if we have a potential match so please do not chase up your questionnaire. If you see a dog you are interested in on our website - please send an email to dog.enquiries@woodgreen.org.uk expressing your interest. Our team can only respond to those emails where a match is successful. We recommend reading the dogs profile carefully before emailing an interest. If you have completed a form to adopt a cat and see one on our website that you are interested in - please email catenquiries@woodgreen.org.uk expressing your interest. Our team can only respond to those emails where a match is successful. We recommend reading the cats profile carefully before emailing an interest.

    If you do not hear from us within 4 weeks, we have not got a match for you, but you are welcome to email us at either dog.enquiries@woodgreen.org.uk or catenquiries@woodgreen.org.uk depending on the species you are interested in, to keep your interest open. Please email with the subject title – I AM STILL LOOKING FOR A DOG / CAT, from the email you used on your form and we will reactivate your profile. You are welcome to do this every 4 weeks whilst you are still looking for a pet.

    If you have completed a form to adopt a small animal, you will be contacted by email within 72 hours of submitting your form. Please do check your junk folder.

  • Can the general public still access Wood Green's centre and shops?

    Our shops have all re-opened. A full list of our locations can be found here.

    Our centre remains closed to general visitors, but we have been able to start safely rehoming some of our pets by inviting people to our sites on an appointment basis, or by taking pets directly to their loving new homes. All staff abide by social distancing rules throughout the rehoming process and in their other day-to-day work.

  • Do you take donations of duvets and pillows?

    Unfortunately we cannot accept duvets or pillows due to the cost and time it takes to launder them. You may find other animal charities/shelters are willing to take them. We hope you find someone that can make good use of them.

  • Do you accept food donations? What items can I donate?

    We can take unopened food, toys, beds and blankets in a reusable condition (if used), knitted blankets (recommended size of 75cm x 75cm), knitted cat toys (we spray Feliway on them to keep our cats calm), towels, newspaper and shredded paper – these can be donated at our Godmanchester centre during opening hours. Alternatively, you can follow this link to our Amazon wishlists where you can purchase species-specific gifts for pets in need.

    We're afraid that we're unable to take medicine (even if it's unopened), and are no longer able to accept used ink cartridges.

  • I am interested in applying for a job or want an update on my application

    Once you have submitted your application, you will get an acknowledgement email. If you do not receive this email please resend your application or contact the recruitment line on 0300 303 9333 ext 1263. If you have not heard from us within two weeks, your application has not been successful. We reserve the right to remove the role if sufficient applicants have been received before the closing date.

    Visit our jobs site to view current vacancies.

  • Do you have door-to-door fundraisers operating in my area?

    You can check if we have fundraisers in your area on our residential fundraising page.

  • Do you offer work experience placements?

    We are unable to offer work experience at our centre due to insurance limitations.

    If you wish to pursue your interest in animal welfare, we would advise you to approach the following –

    • Local veterinary practices
    • Animal hospitals
    • Grooming parlours
    • Animal welfare colleges
    • Boarding kennels
    • Trainers and behaviorists (look for trainers APDT qualified and behaviorists with CCAB or APBC qualifications)
    • Doggy day cares
    • Zoos
  • How do I contribute a guest blog/article on your website?

    We cannot accept any sort of guest content or sponsored articles, as all the pet advice on our website (including blogs, images and videos) is produced by our team of behaviour and welfare experts.

  • Can I volunteer with you?

    Volunteering with Wood Green is incredibly rewarding. We welcome anyone aged 18 or over to volunteer at one of our centres, and anyone aged 14 or over to help in our charity shops.

    Take a look at our list of shops and find your nearest one. If you are interested in volunteering at one of our shops, please get in touch with Mark.Kingerley@woodgreen.org.uk

    Our current volunteering opportunities can be found on our volunteering page.

    We hope you will find something of interest to you. Current opportunities are updated regularly, so do continue to check back until you find something suitable.